International Buyers - Please Note

Import duties, taxes and charges are not included in the item price or shipping charges.

These charges are the Purchasers responsibility.

Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

Payment Method

We only accept PayPal as payment at this time.

Orders must be paid for within 3 Business days

Once payment is received & verified, we will send out the shipment within 2 business days, excepting holidays.

Shipping Info

***Order Processing & Handling Time***

Your order will be shipped within 2 business days (excluding Friday, Saturday, and Jewish Holidays) following confirmation of payment.

This handling time is needed for special international secure packaging and paperwork.

You will be informed by Email or by Ebay massage of any unexpected shipping delays, should the situation warrant.

***Delivery Time***

Your order will be shipped from Ashdod, Israel (Registered mail with tracking(.

Full tracking information will be provided to you.

Once your order is shipped, it normally takes : ( Please read the purchase description(.

Regular Air Mail (Economy ) :    11-23 business days

EMS (Standard):   5-10 days for door-to-door delivery.

UPS /DHL/FedEx (Buyer Request ):   4-6 days

N.B These shipping times are estimations only. Receipt of shipment may take longer, depending on the local situation in your country. Delivery time varies according to destination

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Contact Us

Please use the link "Ask the Seller a Question" or send "hybchina message" in your "My hybchina" account to contact us if you have any issue, special requests or suggestions. We are happy to be of assistance anytime. Taking into account the 12-hour Time Zone difference we will reply to you within 24 hours.

Please register positive feedback and good, detailed sellers rating after you receive our package and are satisfied with it. As you know, every seller works hard for positive feedback. If you have any question concerning the transaction or you are not satisfied with the item please contact us before leaving any feedback. We will respond you within 24 hours;100 % Satisfaction Guaranteed .

Please do not leave negative feedback before contacting us for a satisfactory resolution of any problem.

We are listed with hybchina Giving Works to donate funds to MJSSC, A 501(c)3 Nonprofit Corp

- to restore hope to disabled, disadvantaged and at-risk youth and adults - see description

If you have any question, please feel free to contact with us and we will respond to you within 24 hours. We are closed on Friday and Saturday; any questions sent then will be answered on Sunday. We appreciate your understanding.

Here's to all of us working together to create a better environment for hybchina shopping!

Terms

Please pay attention to:

1. The Return Policy. The item is under warranty duration as specified in the sale; between 7-60 days (This is the time frame warranty which you can return the product for replacement and / or refund).

2. Return shipping is at the Purchaser's expense, unless the item was received damaged or does not conform to the Seller's description.

3. Please examine the pictures and read the descriptions before placing a bid.

4.  The item(s) will be sent only to the address specified in PayPal; please update your address after purchasing the item, or send us a message.

5. We update the tracking on PayPal and hybchina. If you experience difficulty in tracking the item, please contact us and we will be happy to provide assistance.

6. If you decide to return the item for any reason, please contact us before sending it, so we can confirm that all details are correct.  This will expedite arrival time.

7. Please return the original item you purchased. Substitutions will not be considered.

8. If you purchased a new or new, sealed product and, after opening it, find that the item is not what you had wanted, you will receive a refund - excluding our shipping cost and 35% off the original purchase price – upon our return receipt of the original item. Return shipping is at the Purchaser's expense.

9. Unclaimed shipment returned to us for any reason – the Purchaser will be charged for a second shipment.

10. Please pay attention to the preferred method of delivery – a faster method of delivery will incur an additional charge.

11. We offer combined shipping, drop shipment and local pickup options.

12. We also offer shipment via EMS/DHL/UPS/FedEx - please contact us for shipping rates. If you prefer, you can have the package sent through your own account.

13. We ship worldwide

14. Purchasers in Israel must add 18% V.A.T.

15. Mistakes do occur. If you think we may have made one – please bring it to our attention, and we will take immediate action to remedy it to your satisfaction!